Reference

How We Protect Your Information

Your account data, payment details and withdrawal history are encrypted and held to the same security standard we apply to our live tables and sportsbook systems.

Data encrypted end-to-endPayment details never sharedAccount access audited daily
Explore the Lobby Read FAQ
winclub How We Protect Your Information
CONTACT US

How to Ask About Your Data

Email Support Send data requests to [email protected]. Our team responds within 24 hours on weekdays.
Live Chat Open the chat widget in your account lobby Monday–Friday, 09:00–21:00 Indonesia time.
Account Settings Update your email, phone number and address directly in Account > Privacy Settings.
SECURITY INSIDE

How We Keep Your Account Safe

Password Encryption

Your login password is hashed with AES-256 and never stored in plain text. Even our support team cannot see your password. Reset it anytime from the login page if you suspect unauthorized access.

Device Recognition

We log every login from a new device and send you an email alert. Confirm the login in your email or block it immediately. Players in Surabaya, Bandung and across Indonesia see alerts within seconds of a login attempt.

Payment Verification

Every withdrawal request is reviewed by our payments team within 4 hours. We verify your bank account or DANA/OVO/GoPay ID matches your account holder name before releasing funds.

Cookie Preferences

We use cookies to remember your login, track your lobby behaviour and show you games you've played before. Visit Account > Cookies to see our full cookie list and opt out of optional analytics cookies.

Data Retention

We keep your account data for as long as your account is active. After you close it, we delete personal details within 90 days except records we must retain under law — transaction history stays for five years.

Third-Party Access

We share data only with payment processors, anti-fraud services and regulators where local law permits. You can request a list of all third parties that access your data by emailing [email protected].

Privacy Questions We Hear Most

Yes. Go to Account > Data Export and select the date range you want. We'll compile your profile, betting history, deposit and withdrawal records into a file and email it within 24 hours. The file is encrypted and available for 7 days.

Personal details like your name, email and phone are deleted within 90 days of closure. Betting history and transaction records are kept for five years to comply with financial regulations and anti-money-laundering rules.

No. We never sell or trade your data to other platforms. Data is shared only with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection services and government agencies where local law permits.

Update your email, phone and address directly in Account > Privacy Settings. Legal documents (name and date of birth) cannot be changed after sign-up unless you submit a government ID. Email [email protected] with proof to request an exception.

Cookies store your login session, remember your game preferences and track your lobby navigation so we can show you relevant games. Visit Account > Cookies to disable optional analytics cookies; essential session cookies cannot be turned off.

Yes. Your DANA, OVO, GoPay and QRIS transactions are encrypted before they reach us. Payment processors handle the actual transfer; we only receive a confirmation code and your deposit amount, never your card or bank credentials.

You can close your account right away, but legal data (transaction records, betting history) must be retained for five years where local law permits. Personal details are deleted after 90 days. Contact [email protected] if you have urgent privacy concerns.

Related Pages

winclub Indonesia winclub Login Register winclub Casino FAQ