Can I ask winclub to delete my account and data?

Yes. You can request full account deletion in Settings → Account & Legal, or email support@winclub.info. Deletion is available if you have no outstanding balance and no pending withdrawal requests. We'll confirm deletion within five business days.

Reference

Legal Terms That Shape Your winclub Account

Q: What if I dispute a deposit or think a withdrawal is wrong?

Contact support@winclub.info with your account ID, the transaction date, and a description of the issue. We investigate within ten business days and respond with our findings. If the issue involves your payment provider (DANA, OVO, etc.), we'll help you escalate the case.

When you open an account with us, your data, your withdrawals, and your gameplay are governed by clear terms we've built specifically for Indonesia.

Account verification & securityData ownership and retentionPayment and withdrawal rights

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How We Handle Your Account and Data

winclub Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account belongs to you. We collect your name, email, phone number, and payment details to verify your identity and process deposits and withdrawals via DANA, OVO, GoPay, and QRIS. We keep your data as long as your account is active, and for a retention period

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afterward to meet tax and fraud-prevention rules. Where local law permits, we use encrypted storage for payment information and never share your account details with third parties outside the payment chain itself. If you request changes to your data — correction, deletion where applicable, or a
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copy of what we hold — contact our support team and we'll respond within five business days.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

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Contact Paths for Legal and Account Questions

DATA AND ACCOUNT SECURITY

How We Protect Your Information and Rights

Encrypted Payment Storage

All deposit and withdrawal details — DANA, OVO, GoPay, QRIS account numbers and transaction IDs — are stored on encrypted servers. We do not retain full payment card numbers after a transaction clears.

Account Verification

When you open an account, we verify your phone number and email. Withdrawals over Rp 5,000,000 require additional identity verification to prevent fraud and comply with local financial rules.

Cookie and Tracking Consent

We use session and analytics cookies to track your lobby behavior and payment flow. You can disable non-essential cookies in your browser; essential cookies keep your session secure and cannot be turned off.

Data Retention Periods

Your account history is kept for the lifetime of your account plus three years after closure, to meet tax and fraud-audit rules. Transaction records are archived separately for seven years.

Change or Delete Your Data

You may request correction of your name, email, or phone number at any time. Account deletion is subject to outstanding balance and withdrawal-request status; contact support for specifics.

Dispute and Chargeback Process

If you dispute a deposit or withdrawal, email [email protected] with your account ID and transaction date. We investigate within ten business days and respond with findings and next steps.

Your Account Terms and Rights — Answered

We collect your full name, email address, phone number, and date of birth for identity verification. During your first withdrawal, you'll provide your DANA, OVO, GoPay or QRIS account details. We do not ask for social media accounts, driver's license numbers, or banking passwords.

Yes. You can request full account deletion in Settings → Account & Legal, or email [email protected]. Deletion is available if you have no outstanding balance and no pending withdrawal requests. We'll confirm deletion within five business days.

Transaction records are kept for the life of your account plus three years after closure for tax compliance. Older archived records are held separately for seven years to meet financial audit rules, then deleted automatically.

Contact [email protected] with your account ID, the transaction date, and a description of the issue. We investigate within ten business days and respond with our findings. If the issue involves your payment provider (DANA, OVO, etc.), we'll help you escalate the case.

No. We do not sell or share your personal data. Your payment provider (DANA, OVO, GoPay, QRIS) receives only the minimum details needed to process your deposit or withdrawal. Fraud-prevention partners see only anonymized transaction signals.

Inactive accounts remain active indefinitely. If you want to close it, you can do so in Settings or contact support. Dormant accounts are subject to annual account fees where local law permits; we notify you by email if a fee applies.

Yes. Log in to Settings → Account & Legal and update your email or phone number. Name changes require additional verification and may take up to three business days. Contact [email protected] for expedited processing.

Legal Terms That Shape Your winclub Account

Contact Paths for Legal and Account Questions

How We Protect Your Information and Rights

Encrypted Payment Storage

Account Verification

Cookie and Tracking Consent

Data Retention Periods

Change or Delete Your Data

Dispute and Chargeback Process

Your Account Terms and Rights — Answered

01 What data does winclub collect when I open an account?

02 Can I ask winclub to delete my account and data?

03 How long does winclub keep my payment and transaction history?

04 What if I dispute a deposit or think a withdrawal is wrong?

05 Does winclub share my account details with other companies?

06 What happens to my account if I stop playing for a long time?

07 Can I update my legal name, email, or phone number?

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